Getting Started
1. What is SMARTMERCH™?
SMARTMERCH™ is the one-stop platform for creating premium merchandise embedded with smart technology and connected experiences.
2. What makes a product ‘smart’?
Every product is embedded with RFID smart labels powered by SPIN OS — turning every tap into access, insights, and brand engagement.
3. How does the process work?
Pick a product ➔ Fill out the form ➔ Confirm the design and quote — we produce, ship, and connect it. You can also order a sample or create a fully custom product.
4. What if I already have my own product design?
No problem. We can produce for you, or embed smart tech and digital experiences into products made by your own manufacturer.
5. What if I can’t find the product I’m looking for?
No problem. Contact us — we can source, customize, or create new products through our certified global network to meet your needs.
6. What is the minimum order quantity (MOQ)?
MOQ depends on the product and supplier. Explore available products on our homepage or contact us — we’re happy to help!
7. Do I get software to manage my smart merch?
Yes! Every order includes 6 months of free access to SPIN OS — your platform to manage smart merch, track engagement, and grow your community.
8. Can I customize the experiences connected to my products?
Yes! Add perks, content (Spotify playlists, YouTube videos), memberships, AI agents, AR filters, and more — all managed through SPIN OS.
Product Customization
1. Can I customize my smart merch?
Yes! You can fully customize materials, colors, artwork, branding, experiences (utilities), and more — fully white-label.
2. Can you help create my design?
Yes! We collaborate with world-class artists and designers to support design, technical pattern-making, sourcing, and smart integrations.
3. How does the bespoke process work?
We work with you end-to-end — design, sourcing, sampling, production, and digital setup. Drop us a line at hello@smartmerch.ai to start your project.
4. Can I buy a sample to check the quality?
Yes! We offer blank samples for each product, as well as fully customized samples on request.
5. Can I choose the manufacturers?
Yes! We work with a global network of certified factories. You can choose based on country of origin, product type, and budget.
6. I’m a merch company — can I use your software & smart labels?
Definitely! SPIN OS and RFID smart tags can power your products with connected experiences — no tech team needed.
7. I already have my own brand — can I use your smart lables?
Yes! SPIN OS and RFID smart labels are available as standalone solutions. Contact us to learn more.
8. Can I embed my own smart labels?
All products already come with RFID smart labels, but you can customize them — including shape, design, tagging position, and more.
Technology & Integrations
1. What's the tech behind SMARTMERCH™?
SMARTMERCH™ is powered by SPIN OS and embedded RFID smart labels — your one-stop platform to manage product orders, experiences, utilities, community CRM, and analytics.
2. How does smart merch work?
Every product is embedded with RFID smart labels powered by SPIN OS. A simple tap unlocks custom experiences — from content drops to memberships, rewards, XR, AI, and blockchain integrations.
3. What experiences can I embed into smart merch?
Tap ➔ Own ➔ Experience ➔ Connect.
Users tap your product with their phone to unlock exclusive content, perks, memberships, and connect with your community — instantly, no app needed.
4. What experiences can I embed into smart merch?
You can add loyalty rewards, Spotify playlists, YouTube videos, memberships, AI agents, games, NFTs, POAPs, AR filters — and more — all managed inside SPIN OS.
5. What benefits do I get from SMARTMERCH™?
Your merch spend isn’t lost — it becomes a live marketing channel. Every tap drives loyalty, community growth, and ongoing data insights.
6. Do you provide go-to-market tools?
Yes! SPIN OS gives you real-time analytics, engagement tools, and plug-and-play integrations with loyalty, CRM, and marketing platforms.
7. Can I integrate with my CRM or existing platforms?
Absolutely! SPIN OS offers APIs and SDKs to connect with your CRM, app, loyalty program, or other systems.
8. Can I customize what happens after someone taps?
Yes! You control what happens — unlock content, verify ownership, drop rewards, trigger AR — and update it anytime through SPIN OS.
Production & Shipping
1. Where are products made?
Certified factories across the USA, Europe, and Asia Pacific.
2. What’s the lead time?
SWAG: 2–4 weeks. Luxury: 4–12 weeks depending on complexity.
3. Can I use my own logistics provider?
Yes. You can ship with your preferred carrier or ours.
4. What carriers do you use?
DHL, FedEx, UPS, local fulfillment partners.
5. Are products quality controlled?
Yes. Full inspection before shipment.
6. How are garments packed?
Eco-friendly materials, labeled per your instructions.
7. Will I pay duties and taxes?
May apply based on destination — prepaid or on delivery.
8. Where do you ship from?
From regional logistics centers depending on production factory.
Orders & Payments
1. What is your return/refund policy?
Customized items case-by-case. Generic refundable in 30 days.
2. When do I pay?
Payment is due upon production confirmation.
3. What payment methods do you accept?
Bank transfer, credit card, and selected stablecoins.
4. Can I get a sample before ordering?
Yes. Samples are available and partially refundable.
5. How long does it take to produce samples?
Usually 5–9 business days.
6. Will my order match exact quantities?
Yes. Slight overproduction may occur in large orders.
7. Can I order using crypto?
Yes. Selected wallets and stablecoins supported.
8. What’s included in the price?
Product + embedded tech + access to SPIN OS.